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Refund Policy

Effective Date: July 27, 2026

7-day money-back guarantee

We offer a no questions asked, full refund within 7 days of your initial license purchase.

1. Eligibility

• Request within 7 days of purchase
• No reason required
• Applies to Transcription Only and Altere Complete licenses

2. How to request

Email [email protected] with subject “Refund Request”, your purchase email, and approximate purchase date.

3. Timeline

• Acknowledgment within 24 hours
• Processing within 1–2 business days
• Funds returned in 3–10 business days depending on your bank

4. After a refund

• License is deactivated when the refund completes
• You may purchase again later

5. One-time purchase model

Altere uses buy-once licensing — no subscription for the core product. Refunds apply only within the 7-day window after purchase.

6. Exceptions

• Terms of Service violations
• Fraudulent or abusive use
• Chargebacks that void this policy

7. Contact

[email protected]

Last updated: July 27, 2026